Privacy policy

PRIVACY POLICY

WAKEN LABS Inc.
Last Updated: 20 Jan 2026

1. Introduction

WAKEN LABS Inc. (“WAKEN LABS”, “we”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://wakenlabs.com.

2. Data Controller

The data controller responsible for processing your personal data is:

WAKEN LABS Inc.
L. Spaton 191
153 43 Paiania, Attiki
Greece
Email: info@wakenlabs.com
Tel: +30 211 7252 438

3. Personal Data We Collect

We may collect the following categories of personal data:

a) Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Communication sent to us (emails, contact forms)
  • Email newsletter subscription details

b) Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Referral source
  • Cookies and similar tracking technologies

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • To process and deliver your orders
  • To manage preorders and shipping
  • To provide customer support
  • To send transactional emails (order confirmations, shipping updates)
  • To send marketing emails only if you have given consent
  • To improve website performance and user experience
  • To comply with legal obligations

5. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Performance of a contract (order processing)
  • Legal obligation (tax, accounting, consumer law)
  • Legitimate interests (website security, analytics)
  • Your consent (newsletter, marketing communications)

You may withdraw consent at any time.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Analyze website traffic
  • Improve user experience
  • Support advertising and analytics (e.g. Meta, Google)

You can manage or disable cookies via your browser settings.

7. Email Marketing

If you subscribe to our email list:

  • We will send you updates, preorder access, and product information
  • You may unsubscribe at any time by clicking the unsubscribe link or emailing us

We do not send marketing emails without your consent.

8. Sharing of Personal Data

We may share your data only with trusted third parties necessary to operate our business, including:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping and logistics providers
  • Email marketing platforms
  • Analytics and advertising platforms (e.g. Meta, Google)

All third parties process data in accordance with GDPR.

We never sell your personal data.

9. International Data Transfers

Some service providers may process data outside the EU.
In such cases, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).

10. Data Retention

We retain personal data only as long as necessary:

  • For order fulfillment and legal obligations
  • For marketing until you withdraw consent

After that, data is securely deleted or anonymized.

11. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent
  • Data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact info@wakenlabs.com.

12. Data Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

However, no online transmission is 100% secure.

13. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy when required by law or business changes.

The latest version will always be available on our website.

15. Contact

If you have any questions regarding this Privacy Policy or your data, contact us:

📧 info@wakenlabs.com
📞 +30 211 7252 438

WAKEN LABS Inc.
L. Spaton 191
153 43 Paiania, Attiki
Greece